These are the terms and conditions for Chzl trading as CHZL PTY LTD (“chzl”, “we”, “us”) on our website www.chzl.com.au which is owned and operated by CHZL PTY LTD. The following terms and conditions include; information we collect, shipping and delivery, transaction information,  personalisation and return policies. It is our aim to ensure customer are provided with a high quality product that meets expectations and reflects our website accurately.

 

INFORMATION WE COLLECT

As part of our standard transactional services for customers, we are required to collect personal information. This includes but is not restricted to; customer orders, online purchases and payments, maintaining your information on our website, refunds, customer feedback and service channels. The personal information we collect includes the following; your name, contact details (residential address, email address and/or phone number), date you access the website. We use this information to provide you with the best customer experience and service across relevant marketing and remarking on social media and we will only directly contact you regarding promotional offers when opted in.

We may disclose your personal information to comply with any relevant laws. We may disclose your personal information to third party service providers to process sales, information, provide web support, send marketing messages and deliver products. We will not sell or trade your personal information to third party providers.

From time to time we may send marketing communications to you. At any time you have the ability to unsubscribe or update your preferences to no longer receive marketing material.

 

SHIPPING & DELIVERY

Chzl uses Sendle for all Australian and New Zealand shipping logistics. Sendle specialise in door-to-door delivery service and can’t deliver to Australia Post-owned properties (this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations)

  • Chzl provides free shipping for Australian orders only.
  • Chzl does not provide free shipping for orders outside Australia.
  • Chzl does not provide express shipping.
  • Chzl is not responsible for varying delivery estimates provided by Sendle
  • Chzl is not responsible for any orders lost by Sendle however will lodge a claim in the case of a lost or damaged item to assist the customer in providing a replacement.

 

TRANSACTIONS AND PAYMENT

Complete and accurate details must be provided by the customer when making a purchase online. Chzl is not liable or responsible if the information provided is not correct, this includes delivery address. Any additional expenses in correct the order details are at the expense of the customer. Charges may apply if the order has already been booked with the shipping courier.

All prices are in Australian dollars (AUD) and include GST. Costs are accurately reflected for international orders via the integrated currency converted on the website. Chzl is not responsible for any additional currency conversion charges made to customers by banks.

Afterpay service is available on Australian orders only. At checkout, customers will be redirected to the Afterpay website to complete the transaction. To be eligible for Afterpay, customers must have an existing Australian Visa or Mastercard debit/credit card, over 18 years of age, live in Australia. To see Afterpay's complete terms, visit: https://www.afterpay.com.au/

 

PERSONALISATION TERMS AND CONDITIONS

Chzl purchases are made to order based on the information provided by the customer at the time of the sale. Personalised is added by entering data into the corresponding fields on the product page and this data is then displayed throughout the entire checkout and payment process. Purchases may not be cancelled, returned, or refunded.

Chzl hand personalises glassware to the exact data provided by the customer and is not responsible for incorrect data entered by the customer.

Each glass is personalised by hand resulting in a unique product for each order. From time-to-time slight variations in the personalization will occur due to the craftmanship and uniqueness of the crystal material.

 

RETURNS AND EXCHANGES

As each glassware is hand personalised to order, we unfortunately do not offer returns, refunds, or exchanges. If your glassware is broken in the delivery / transport we have the right to require specific information within 7 days before providing a replacement. This information includes but is not limited to; order number, image of the broken glass with personalised in the shot, image of the broken glass with packaging.